Refund policy

Return & Refund Policy

Last updated: October 19, 2026

At Samosi Sydney, operated by Gvalo LLC, we want you to shop with confidence. We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition as received
Be unworn or unused
Have original tags attached
Be in its original packaging
Include proof of purchase (order number or receipt)

Items that do not meet these conditions may not be eligible for a refund, except where required by applicable consumer protection laws.

How to Start a Return

To request a return, please contact us at gvalosshippingworld@gmail.com before sending your item.

Returns sent without prior approval may not be accepted, except where otherwise required by law.

Once your return request is approved, we will provide full instructions on how and where to send your item.

Return Shipping Costs

If the item is defective, damaged, or incorrect, we will cover the return shipping costs.
If the item is not damaged and the correct item was delivered, return shipping costs are the customer's responsibility.
Items must be returned using a tracked shipping service.
Please share your proof of postage and tracking number with us after dispatch.
Returns sent without tracking may not be accepted, subject to applicable law.

Restocking Fee

A 30% restocking fee applies to approved returns where the item is not defective, damaged, or incorrect. This fee will be deducted from your refund amount.

Example: If your order was $100, your refund will be $70, excluding any applicable return shipping costs.

No restocking fee applies to returns of defective, damaged, or incorrect items.

Restocking fees will only apply where permitted by applicable consumer protection laws.

Damages and Issues

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us immediately at gvalosshippingworld@gmail.com so we can evaluate the issue and make it right.

In these cases:

No restocking fee will apply.
We will cover return shipping costs.
We will arrange an appropriate refund, replacement, or other remedy as required by applicable law.

Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

Sale items
Gift cards
Personalized or custom-made items
Perishable goods
Personal care items
Hazardous materials, flammable liquids, or gases

These exclusions do not limit any statutory rights you may have regarding defective, damaged, misdescribed, or incorrect products.

If you are unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

If you wish to exchange an item, please contact us within the same 30-day return window.

The original item must be returned and pass inspection before a new order is processed.

A 30% restocking fee applies to voluntary exchanges unless the item is defective, damaged, or incorrect, or applicable law requires otherwise.

Return Address

Samosi Sydney – Returns Department

Company: Gvalo LLC

1209 Mountain Road Pl NE #5965

Albuquerque, NM 87110

United States

Important: Please contact us before shipping any returns. We will confirm the correct return destination and provide return instructions.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.

If approved:

Refunds will be issued to your original payment method.
Refunds will be processed within 10 business days of approval.
A 30% restocking fee will be deducted where applicable.
Return shipping costs are the customer's responsibility for voluntary returns.

Please note that your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at gvalosshippingworld@gmail.com.

Consumer Protection Rights

This Return & Refund Policy is provided in addition to any rights customers may have under applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or modify rights that cannot legally be excluded, including rights to remedies for defective, damaged, or misdescribed products.

Where the Australian Consumer Law applies, customers retain their statutory consumer guarantees and may be entitled to a repair, replacement, refund, or compensation depending on the circumstances.

Contact Information

For questions about returns, refunds, or exchanges, please contact us:

Store Name: Samosi Sydney

Legal Company Name: Gvalo LLC

Email: gvalosshippingworld@gmail.com

Phone: +1 213-635-8937

Business Address: